For Families

At 3L Care we are extremely family centered. We understand the massive amount of trust and confidence you place in us when your loved one stays with us. With our fantastic team of qualified nurses and carers, we can care for any individual no matter how complex their health or social needs. Where there is a need to up-skill in order for us to provide for specialist requirements in order that an individual can reside with us, we will do so and qualify the team accordingly.

Welcome to 3L CAREChange can be difficult, and stressful for some. This is why we prefer to take our time and slowly introduce people to their new surroundings, making sure they feel at home with us and their new environment. Families have told us that they have felt anxious by taking a step in a new direction. As a result we introduced transitional respite stays as much for the benefit of the family as they are for the person coming to stay with us. This will be planned out in the transitional plan to residency.

We employ waking night nursing staff which aims to provide a level of comfort and peace of mind. There there is always a staff member awake during the night to take care of our residents at all times. Our team come from a mixture of care backgrounds & disciplines. They bring with them masses of health and social care experience to enhance the care they give.

for-families3L differs from many homes you may have looked at in that we ensure that our homes are just that. Real homes with a warm and welcoming atmosphere. Our team don’t wear uniforms but some choose to wear a purple 3L Care polo shirt so that visitors can easily identify them as a team member. Family plays a huge part of 3L Care and the people that stay with us.

We like to keep you as involved as possible or as much as you would like. We have a secure members area inside of our website which has been set up to allow you to access photos, updates about activities that are taking place on a weekly basis, what your family member has been doing, the menu for the week and much more. Security and confidentiality are of the utmost priority to us and access to this area is by request only. It goes without saying that we welcome your visits at any time and request only that you to call in advance.

We have a dedicated Facebook page for families in order for them to support one another and help share information in what can be a challenging time. Click here to visit:

For more information please contact Jan in the first instance on 01606 822584 or at