FAQ’s

What do we get for our money?

Simply put we provide the highest levels of quality service, 24 hour nursing cover,social care with an experienced, professional and well ratio’d staff team.

How do you demonstrate that?

We are registered by the CQC and have Headway Accreditation for our home at Chapel House. The Local Authority are our main commissioners. We are also audited by leading healthcare consultants.

How much does your service cost?

The cost of all of our services is based on the individualised need and assessment. This is necessary to offer a true person centred care plan.

Do we need to sign a commissioning agreement with 3L Care?

Yes. We strongly believe that best practice lies in providing full transparency of our services and our terms and conditions to each party and confirming their agreement to them. This is true for the partnerships and trust we build with the commissioning authority and the family of our residents.

Do you offer emergency respite?

No, unfortunately we no longer offer this service.

Are your fees negotiable?

Our fee structure is created around each individuals care requirements and the cost and margin at which 3L require to deliver the care. We will not compromise on service and therefore it would not be best practice to negotiate on a fee that has been set fairly to ensure the correct levels of care can be delivered. We are careful to not compromise the financial viability of our care programme under our CQC registration.

How often are your fees reviewed?

Our fees are reviewed annually. You should expect a price increase in line with the Consumer Price Index as a minimum on the anniversary of accessing our services. Should the care needs of the individual change substantially within the 12 months requiring an adjustment in the amount or type of care we need to deliver (i.e. staffing ratio), then rates will be reviewed and agreed upon at the time of the increased need. Recently changes in the National Minimum Wage have also impacted on client pricing as the cost of staffing increased.

Can you look after all of my sons/daughters needs?

Your family members needs are assessed before they access the 3L Care services and we ensure that our staff team are fully conversant with their individual needs before they access our services. Care plans are constantly updated to meet with each persons changing needs.

Do your staff access training?

All of our team have an ongoing professional training throughout the year. The training and development of our team is paramount to the ongoing commitment to delivering excellence to our residents, their families and professional partners.

Do you offer Tracheostomy Care?

Yes, our team are fully qualified in Tracheostomy Care

Do you offer Cough Assist Therapy?

Yes, our team are qualified in Cough Assist Therapy.

Do you offer taster sessions?

Yes we offer a free of charge 3 hour taster session for all prospective residents. Please contact Michelle Milne on 01260 217663 who can arrange this as part of the process of accessing our services.

More taster sessions can be arranged subject to availability as part of our transitional respite service that. These will be charged for.

Do you employ waking staff at night?

Yes we do and in so doing we ensure that our residents can access dedicated care whenever they need it 24/7.

How is 3L Care different to other homes I have looked at?

We believe that what sets us apart from other care home providers in our field is that we care for our residents in a beautiful,home from home environment. We recruit only the best staff to look after our residents. The very tight bond of a relationship between our team, our residents and their family is a key driver to people choosing us over other providers. We go beyond what is expected, delivering a wonderful range of daily activities on site including arts and crafts,sensory sessions, splash time in our specialist sensory pool, connection with nature and the fresh air in our sensory garden and so much more.

How do I access your services?
I don’t know how to access funding for the services you offer. Can you help?

Yes our dedicated team member Michelle Milne works with families to help them access funding for our services. You can contact Michelle on 01260 217663